TurningPoint FAQs

Questions with their answers

Getting Started

How do I use TurningPoint in my class?

To use TurningPoint, instructors will need to create a Turning Account and register through Blackboard.

TurningPoint software and receivers are installed and ready to use in all Academic Technologies computer classrooms; check your classroom's technology or contact the Academic Technologies Solutions Center for the most up-to-date information.

You can also download the TurningPoint software to your personal computer from within your Turning Account. Versions for PC and Mac are available free of charge.

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How do students get started with TurningPoint?

To use TurningPoint, all students must have a Turning Account and register it through Blackboard. Turning Account registration can be found in the Tools area in your Blackboard Course Menu, or you can add a direct link to the Course Menu.

In addition to their Turning Account, students must also add a subscription code and clicker ID (if applicable) to their account to receive credit for participation during a TurningPoint session.

For more information on using TurningPoint, students can consult the Turning Account Registration for Students PDF guide and the Student FAQs.

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Where can students purchase a subscription?

Students can purchase subscriptions, along with clickers, through their Turning Account or at the GW Bookstore. Whether students use a clicker or mobile device, they must purchase their own subscription in order to receive credit for participation. Students cannot share a subscription.

After purchase, students will need to add the subscription code to their Turning Account manually.

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How do students know they are successfully set up for polling?

When logged into your Turning Account, you should see a green checkmark next to each section in the dashboard. The Response Devices section does not need to have a green checkmark if you are using TurningPoint Mobile.

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Where can I get support?

We recommend that you consult with the Instructional Technology Lab (ITL) before using TurningPoint for the first time. Contact the ITL to schedule an appointment or signup for a workshop on TurningPoint.

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Student Response Devices

Where can students get clickers?

Students can purchase a clicker separately or in a bundle with a subscription from the GW Bookstore. To be given credit for participation, students must also add their clicker ID and subscription code to their Turning Account.

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I use TurningPoint for my lectures infrequently; can I borrow clickers for my students?

Notice: During GW's COVID-19 virtual learning period, the Instructional Technology Lab is unable to offer equipment loans.

Faculty and graduate teaching assistants can borrow clickers on a short-term basis from the Instructional Technology Lab (ITL); however, student data will not be saved, as the clickers are unregistered and unlicensed.

Equipment is loaned on a first-come, first-served basis, so please plan ahead to confirm availability. For further assistance, contact the ITL.

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Can students use their laptop or mobile device instead of a clicker?

If you allow, students can use their mobile or web-enabled device to participate in TurningPoint sessions using TurningPoint Mobile, Turning Technologies mobile response solution. A Wi-Fi or a data connection is required.

To use a mobile device, students must also install the TurningPoint Mobile app on their device. Android and iOS apps are available at no cost. Those using web-enabled devices like laptops can join a TurningPoint session at ttpoll.com.

Students must have a Turning Account, register it through Blackboard, and purchase a subscription to use TurningPoint Mobile.

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How do I allow students to use TurningPoint Mobile in a polling session?

Click Enable under Mobile Responses and then click Start Session to begin.

Enabling mobile responses on the TurningPoint Dashboard

Once connected, a Session ID will be displayed. Students using TurningPoint Mobile should enter this ID into the application on their devices to join the session.

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When I use TurningPoint Mobile, should I reserve a Session ID?

When joining a session using TurningPoint Mobile, students are prompted to enter a Session ID. Session IDs can be randomly generated each time TurningPoint Mobile is enabled, or you can choose to reserve a Session ID, so it remains the same for every session.

Session IDs may be between 4 and 14 alpha or numeric characters and must contain at least one letter.

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Do all response device options work together?

Yes, both clickers and mobile devices can be used in the same session, though each student should only use one type of device per session.

Please note that a receiver must also be connected if some students will be using clickers in the session.

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Using TurningPoint

Why doesn’t TurningPoint start when I open my PowerPoint Presentation?

TurningPoint is a PowerPoint add-in that must be started separately by first opening the TurningPoint program and then selecting your PowerPoint.

  1. Open the TurningPoint program and sign-in.
  2. Verify the receiver connection and/or enable mobile responses.
  3. Select a course.
  4. Click PowerPoint Polling.
  5. Open your PowerPoint presentation.
  6. From the TurningPoint toolbar, click Reset and select Session.
  7. Start the Slide Show to begin a new polling session.

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How do I add a TurningPoint polling slide to my PowerPoint presentation?

  1. Open the TurningPoint program and sign-in.
  2. Click PowerPoint Polling.
  3. Open your PowerPoint presentation or begin a new one.
  4. To add a polling question, click New from the TurningPoint toolbar and select a Question Type.
  5. Type the question and possible answer choices and edit the Question Settings as needed.

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To what channel should the TurningPoint clickers be set?

Clickers should be set to the same channel as the receiver being used. All receivers in Academic Technologies computer classrooms are set to channel 41. If you are not using an Academic Technologies receiver, be sure to check the receiver channel before instructing students.

To change the receiver channel on a clicker:

  1. Press the Ch or GO button. A light starts blinking.
  2. Enter 41.
  3. Press Ch or GO again.
  4. A solid green light will show, indicating the new channel is accepted.

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How do I change the channel on the receiver?

All receivers in Academic Technologies computer classrooms are set to channel 41. To change the receiver channel:

  1. Open TurningPoint and sign in to your account.
  2. Click the channel number below Receiver.
  3. If necessary, select channel 41 from the drop-down menu under Response Card Channels.
  4. Click Close to return to the TurningPoint Dashboard.

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What is a TurningPoint Course?

A TurningPoint Course is a list of student names, User IDs, Device IDs, and other custom categories. The use of a course allows for detailed reporting on each student from a session. 

You can import your class roster from Blackboard to use as a TurningPoint course. The imported roster contains the following information on each student: Device ID(s), Subscription Status, First Name, Last Name, User ID, and Email.

To track and export student data, all students must register their Turning Account through Blackboard and add their subscription code and clicker ID (if applicable) to their account.

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How do I import a Blackboard course roster into TurningPoint?

You must first create and register your Turning Account through Blackboard and install the TurningPoint software. Additionally, students must register their Turning Account through Blackboard and add their subscription code and clicker ID (if applicable) to their account to receive credit for participation in a polling session.

  1. Open TurningPoint and sign in to your account.
  2. Select the Manage tab.
  3. Click the Course drop-down menu and select New.
  4. Select Download from LMS Building Block and click Create Course.
  5. Choose Blackboard from the Integration drop-down menu.
  6. Enter the Server Address: blackboard.gwu.edu.
  7. Enter your GW NetID (username) and password.
  8. Click Connect.
  9. Select the course or courses you want to import and click Import.
  10. Click OK to finish.
  11. To update your roster, click on the course name and click Update.

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How do I export polling scores from a TurningPoint session to the Blackboard Grade Center?

All students must register their Turning Account through Blackboard and add their subscription code and clicker ID (if applicable) to their account to receive credit for participation in a TurningPoint session.

  1. After your TurningPoint session, save the session.
  2. Close PowerPoint and return to TurningPoint.
  3. Select the Manage tab.
  4. Select a Course and click Upload Grades.
  5. Choose Blackboard from the Integration drop-down menu.
  6. Enter the Server Address: blackboard.gwu.edu.
  7. Enter your GW NetID (username) and password.
  8. Click Connect.
  9. Select the session or sessions you would like to export to Blackboard and click Export.
  10. Review the message and click Export.
  11. Click OK to finish.

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